These Web Design Service Terms ("Service Terms") govern all projects and engagements contracted through Webgrade, including but not limited to:
The precise scope of each engagement is agreed upon before work begins, typically through the Webgrade quote request process. Any work requested outside the agreed scope will be identified, communicated, and quoted before additional work proceeds.
All projects begin with a free, no-commitment quote request. Webgrade will review your requirements and respond, typically within the same business day, with a detailed cost breakdown.
Webgrade typically requires a deposit before commencing work. The specific deposit amount will be stated in your quote. Work will not begin until any required deposit is received and cleared.
The remaining balance is due upon delivery of the final project, unless alternative payment terms are agreed in writing. Delivered work and associated files will not be transferred to the client until all outstanding balances are settled in full.
Failure to pay outstanding balances by the agreed due date may result in: suspension of active services, removal of delivered work from any Webgrade-managed hosting, and withholding of project files pending payment. Webgrade reserves the right to charge reasonable late fees for overdue balances as communicated at the time of invoicing.
Webgrade offers discounts to returning clients as follows:
Discounts are applied at Webgrade's discretion and must be referenced at the time of quote request.
To ensure timely delivery and the best possible outcome, you agree to:
Project delays arising from a client's failure to provide materials, access, or timely feedback are not the responsibility of Webgrade and do not affect payment obligations or delivery timelines.
The number of revision rounds included in each project is specified in the project quote. Revision rounds cover reasonable refinements within the agreed project scope, corrections, layout adjustments, color or copy changes, and similar modifications.
The following are not considered standard revisions and may be quoted as additional work:
Any out-of-scope work will be communicated and agreed upon before proceeding.
Upon receipt of full payment, you receive ownership of all custom-designed assets and code created specifically for your project, including custom graphics, layouts, written copy (where authored by Webgrade on your behalf), and site-specific code written for your project.
The following do not transfer to you and remain the exclusive property of Webgrade regardless of use in your project:
Webgrade reserves the right to display completed client work in its public portfolio and case studies, unless the client submits a written request for exclusion before project completion. Portfolio use is limited to display purposes and does not include redistribution or resale of client assets.
Webgrade provides clients with a free preview of the delivered work before final launch. You will have the opportunity to review the completed project and request final adjustments within the included revision scope before the site is made public or transferred.
Money-Back Guarantee: If you are not satisfied with the delivered work, you may request a full refund within 30 days of final delivery. To qualify, less than 50% of the delivered work must have been publicly published, used commercially, or deployed to a live environment. Partial use may result in a prorated refund at Webgrade's discretion.
The following are non-refundable under all circumstances:
To request a refund, email desk@webgrade.org with your project reference and the reason for your request. Webgrade will always attempt to resolve any issues before processing a refund. Refunds are processed within 10 business days of approval.
All delivered projects include a 14-day post-delivery support window at no additional charge. This window covers:
The following are not covered under the post-delivery support window:
After the 14-day window expires, ongoing support is available through Webgrade's monthly website management service or quoted on a per-request basis.
Webgrade offers ongoing monthly website management that covers hosting oversight, uptime monitoring, security patches, SSL maintenance, automated backups, speed tuning, and on-demand content updates.
For clients who engage Webgrade for social media management or digital advertising services:
By submitting images, text, logos, trademarks, brand assets, or any other materials to Webgrade for use in a project, you confirm that:
Webgrade is not responsible for any intellectual property infringement, legal claims, or damages arising from client-provided content. You agree to indemnify Webgrade against any claims arising from such materials.
Both Webgrade and the client agree to maintain the confidentiality of any proprietary business information, trade secrets, pricing details, technical specifications, and project particulars shared during the course of the engagement. Neither party will disclose the other's confidential information to any third party without prior written consent, except as required by law.
This confidentiality obligation survives termination of the service agreement for a period of two (2) years.
The client may terminate a project at any time with written notice to Webgrade. Upon client-initiated termination:
Webgrade may terminate a project or service agreement at any time with written notice if the client: breaches these Service Terms; fails to make required payments after reasonable notice; engages in abusive or fraudulent conduct; or fails to provide necessary materials or access for an extended period, preventing project progress.
Upon Webgrade-initiated termination due to client breach: all outstanding amounts for work completed to date remain due and payable within 7 days of termination notice.
Webgrade's total liability for any claim arising from or related to a web design, development, or creative project shall not exceed the total amount paid by the client for that specific project. Webgrade is not liable for: lost revenue, lost business opportunities, missed deadlines caused by client delays, consequential damages, or any indirect losses arising from delays, errors, or project cancellations.
Webgrade is not responsible for the ongoing performance, uptime, or security of a delivered website after the post-delivery support window unless the client is subscribed to an active management plan.
These Service Terms are governed by and construed in accordance with applicable law. Disputes shall first be addressed through good-faith negotiation. If unresolved within 30 days, either party may pursue available legal remedies.
Questions about your project or these Service Terms: Service Support portal or desk@webgrade.org.